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As part of my sales work at a software company, I use Pipedrive, a CRM and pipeline management tool that helps businesses track deals and their clients. Pipedrive monitors conversations between the business and customers, keeping them organized to better keep track of all client transactions. Deals can be categorized by color and stage to best simplify and serve their clientele. The activity option allows for punctual follow-ups and organized communication. I’ve used Pipedriv

As CSR’s resident millennial, I am often dubbed the “tech-savvy” one who knows how to use every program and website. I’ve even had people ask me to teach them how to use software I’ve never heard of before! What’s the key to this amazing ability? I’ll tell you a secret: I’ve never taken a software class in my life. I just happen to know the quickest and most effective ways to learn the basics of a program or app. It’s a pretty simple process, really—just follow these steps: D

Change. It’s essential for small business growth…and it’s also something many owners resist. Their reasons are always very valid, but the fact is transitions and changes just have to happen sometimes. So when you decide that the business needs something new, you need to be careful about how you introduce the idea. Whether you’re proposing using a CRM, starting a blog, switching email providers, or just finally getting a smartphone, there are specific strategies you can employ

An exciting part of doing business in the twenty-first century is the wide availability of free or inexpensive and very useful computer programs and apps. Here at CSR headquarters, we try to stay on top of the coolest tools available. The market is flooded with free or inexpensive software and apps that can really make a significant difference in how smoothly and effectively we use our time. This week, I talked to Alex and Maria about their favorite programs. X1, an indexing